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Deep Dive
How Amazon loses even if it wins the Hatchette fight
In its highly publicized dispute with one of the world's biggest publishers, Amazon seems to have lost its footing.
By Daphne Howland • June 9, 2014 -
Apple may replace headphone jack with Lightning
It's a classic move by Apple, but would customers cotton to the change?
By Daphne Howland • June 9, 2014 -
Explore the Trendline➔
Courtesy of PayPal Inc.
TrendlineThe state of retail returns
Retailers of all sizes are streamlining operations so customers can have a smooth return experience.
By Retail Dive staff -
RadioShack getting speedy with same-day repairs
The retailer is piloting “Fix It Here” stations that provide same-day repairs to smartphones and tablets.
By Daphne Howland • June 9, 2014 -
Retailers already back to school
Backpacks and unsharpened pencils are on the shelves before the bell even rings out the end of the year.
By Daphne Howland • June 9, 2014 -
Barnes & Noble looks to revive Nook brand with Samsung partnership
The companies have a deal to offer co-branded tablets.
By Daphne Howland • June 6, 2014 -
Pinterest enhancing analytics, testing DIY pins for marketers
The social media network continues to try new ways to make itself more useful to retailers.
By Daphne Howland • June 6, 2014 -
Home goods e-retailer Fab says it'll be open for years, despite rumors
Fab’s CEO strenuously denies a report by Valleywag that the company is at death’s door.
By Daphne Howland • June 6, 2014 -
Deep Dive
The state of payment security
Everyone agrees that payments must be more secure, but transactions across all channels remain vulnerable.
By Daphne Howland • June 6, 2014 -
PayPal reportedly considering bitcoin
But critics say PayPal is itself a viable payment alternative, offering more stability than bitcoin can.
By Daphne Howland • June 5, 2014 -
Sam's Club first out of the gate with chip-and-PIN credit card
The Wal-Mart Stores Inc.-owned warehouse retailer says its enhanced-security card will be available this month.
By Daphne Howland • June 5, 2014 -
J. Crew considering a writedown on stores
Operating income and sales are falling as rumors suggest a possible IPO later this year.
By Daphne Howland • June 5, 2014 -
Acquiring Saks has worked well for Hudson's Bay
The Canadian company more than doubled its Q1 sales, mostly thanks to Saks.
By Daphne Howland • June 5, 2014 -
Consumers unsure about contactless payments
A survey found that credit cards and fobs using radio-frequency identification (RFID) have failed to catch on.
By Daphne Howland • June 5, 2014 -
Apple's iOS8 expands fingerprint access to more apps
The technology could eventually have implications for secure mobile payments.
By Daphne Howland • June 4, 2014 -
Uh-oh: 'Omnichannel' may not be enough
Consumer expectations dictate that retailers must find the sweet spot between highly personalized interactions and increased security.
By Daphne Howland • June 4, 2014 -
Retailers turn to Supreme Court on swipe fees
A group of retailers is challenging new rules by the Federal Reserve granting banks the right to charge debit card swipe fees they say are too high.
By Daphne Howland • June 4, 2014 -
Report calls for higher wages for women in retail
A U.S. think tank leapfrogs over the current debate on the minimum wage, saying that retail workers, especially women, need more to be lifted out of poverty.
By Daphne Howland • June 4, 2014 -
RadioShack needs more than cost-cutting: shareholders
The electronics retailer says its turn-around is going slowly.
By Daphne Howland • June 4, 2014 -
In a shift, Apple to allow bitcoin-using apps
The tech giant has changed its developer terms to allow “approved virtual currencies.”
By Daphne Howland • June 3, 2014 -
Several retailers keep e-commerce tech in-house
The approach allows for tighter control of customer relationship management, the companies say.
By Daphne Howland • June 3, 2014 -
Many mobile alerts found to be useless to consumers
Studies show that many retailers may be missing the mark when it comes to mobile or email messaging.
By Daphne Howland • June 3, 2014 -
PetSmart hires executive of customer experience
The executive vice president of customer experience is a new position in the company.
By Daphne Howland • June 2, 2014 -
FTC gives blessing to Men's Wearhouse, Jos. A. Bank merger
Antitrust issues were previously thought to be a possible wrinkle in the companies’ plans.
By Daphne Howland • June 2, 2014 -
Signet-Zale merger goes through
The deal, which key investors tried to stymie, creates the largest retail jewelry company in the world.
By Daphne Howland • June 2, 2014 -
Google unveils new tool to track consumer behavior
Enhanced Ecommerce is a data analytics tool designed for e-retailers.
By Daphne Howland • June 2, 2014
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