Relay Commerce, an e-commerce enablement platform offering conversion rate optimization, social commerce, and customer retention solutions, today announced the acquisition of SavedBy, a company specializing in package protection and post‑purchase customer engagement for Shopify merchants. This strategic acquisition will enable Relay to integrate package protection as a core part of its merchant offering, enhancing post‑purchase trust and reducing delivery friction for merchants and end consumers.

SavedBy, founded in 2021 and based in Lakewood, Colorado, offers technology that helps merchants manage package risk, including package loss, damage, or theft, to enhance conversion rate and customer retention. Powering package protection and post-purchase experiences for hundreds of Shopify merchants, SavedBy manages package-related complaints and refunds, saving merchants countless hours of customer support time and increasing brand trust for end consumers.

“Hundreds of millions of package delivery issues occur every year, and we’ve heard from many of our merchants about the headache and cost of managing these package issues,” said Ricardo Hinds, CEO of Relay Commerce. “By bringing SavedBy into the Relay family, we’re making package protection an integral component of our conversion rate and retention offerings.”

As part of the acquisition, Relay plans to expand SavedBy’s technology to its broad merchant base. This will allow Relay’s merchants to offer package protection, track deliveries, and engage customers post-purchase.

“As former e-commerce operators ourselves, we experienced firsthand how costly and frustrating package issues can be for both merchants and customers.” said Will Jones, Co‑Founder of SavedBy. “We built SavedBy to eliminate that pain point and turn post-purchase into a moment that strengthens the brand’s relationship with the customer instead of eroding it.”

The acquisition marks a strategic expansion of Relay’s capabilities that empowers merchants to manage post-purchase experiences and strengthen retention all in one unified offering. By bringing SavedBy into its portfolio, Relay continues to expand its ecosystem of tools to help merchants attract, convert, and retain customers.

“Joining Relay allows us to bring that vision to thousands more merchants, faster,” added Greg Burstein, Co-Founder of SavedBy.” Their platform and distribution unlock the next stage of growth for SavedBy and enable us to deliver even more value to merchants worldwide.”