Yuma AI announces the launch of Sales AI, an AI-powered Q&A widget for Shopify product pages that answers relevant questions in real time and increases conversions.

Since 2023, Yuma AI has automated over 5 million customer queries for top e-commerce brands, revealing a key insight: a significant portion of so-called “support” tickets are actually pre-sale questions. These are high-intent inquiries that, if answered instantly on the product page, could drive conversions rather than escalate to the support team.

In response, Yuma built Sales AI, a real-time Q&A widget designed to address shoppers’ questions at the point of purchase, increasing Revenue per Visitor and Average Order Value.

Better interactions lead to higher conversions

Installed in just 2 clicks, Sales AI leverages real-time shopper behavior and brand knowledge to answer questions and recommend products, directly on the PDP (product page). Early adopters report an average 6% increase in conversion rates.

One early partner, Parachute Home, credits the product with improving both customer experience and revenue:

“Our shoppers love the interactive FAQ widget. They get answers fast, and on desktop, in one A/B test, we saw our Revenue Per Visitor increase +18% and our Average Order Value +4% - Mehdi Ait Oufkir, CEO of Parachute Home.”

Beyond conversions, improved customer knowledge

On the merchant side, in addition to boosting revenue, Sales AI helps merchants identify what important information is missing about products that’s preventing conversions. Sales AI is designed to anticipate questions that shoppers have in mind and answer them before they become blockers.

It comes with a powerful dashboard that measures performance via A/B test comparisons. Merchants can also access a conversations panel that displays every interaction within the widget, including which conversations led to a purchase, which triggered an add-to-cart, and which resulted in a bounce. Detailed metrics such as items sold and total revenue generated from these conversations make it easy for brands to track ROI and optimize performance.

“Sales AI is the logical next step in our mission,” said Guillaume Luccisano, CEO and Founder of Yuma AI. “We’re trailblazers in support automation, but merchants keep telling us how often those conversations ended in sales. Sales AI makes that capability available to every shopper, on every page, turning browsers into buyers, and leading to deeper customer understanding.”

As far as Sales AI, here's the TL;DR:

• Increase your Shopify store's Conversion Rate (CR) by up to 6%; boost AOV and Revenue per visitor.
• AI-powered Product FAQ widget tailored to your brand, that auto-improves based on performance data.
• Clear path to customer conversion by answering the most burning pre-purchase questions.
• Discover brand-new shopper insights, like what’s preventing conversions.
• 2 clicks to install, no setup time required. Works with any A/B test tools.