PRESS RELEASE
07/06/2018 - for free and immediate release
Revers.io revolutionizes after-sales service with its new platform!
Since 2009, SAV Group is the pioneer in management of after-sales service thanks to a SaaS platform. Previously specialized in high-tech products with great clients (Fnac-Darty, Boulanger, Rue du Commerce, La Redoute ...), the company began three years ago a major research and development program to create its new returns management platform. This platform, available since May 2018, is adapted to all merchants regardless of their product types, their size or country.
Based on an artificial intelligence, the new platform Revers.io allows – through questions asked to the customer and according to his answers – to characterize the exact reason of the claim and to launch the good logistics and administrative workflow. The strength of the platform is to be connected to the entire return chain (customers, stores, relay points, carriers, logistics centers, technical centers and suppliers) and technological tools of the merchants (CMS e-commerce, CRM, marketplaces).
Thereby, Revers.io simplifies the entire after-sales experience. Its new platform clarifies the after-sales service market and improves it : the end customers are satisfied of the service provided, distributors can finally manage their reverse logistics flows and return chain operators have an optimized activity.
To support this launch, SAV Group brings together its two offers (Revers.io for Key Accounts and MyReturn for marketplace merchants) and changes its name to Revers.io. This identity change shows its willpower to accelerate its development, especially internationally.
[Press kit] More information, visuals and videos: http://bit.ly/press_kit_reversio
About Revers.io:
Combining human expertise with cutting-edge technology, Revers.io is the first plug and play after-sales management service for distributors.
It allows e-merchants to save valuable time in claims management through the automation of their process, to significantly improve customer satisfaction through complete return traceability and to easily expand their sales abroad through a multilingual customer relationship team.
The word of the founder:
« Our experience with prestigious clients (Fnac-Darty, Cdiscount, La Redoute, etc.) and our network of partners in Europe enable us to respond effectively to the different logistical challenges that online retailers may encounter. » - Vincent Torres, CEO of Revers.io.
Success story:
2009: Creation of SAV Group based on the observation that no innovative platform exists to manage merchants after-sales flows
2011: Two years after being incubated at EM Lyon Business School, SAV Group raises € 250,000 from C3P, a fund for student entrepreneurship
2012: SAV Group signs with TechData - the offer is distributed by its 10,000 sellers
2013: 2nd round of € 600,000 from FaDiese, FRCI, C3P
2014: SAV Group signs with La Redoute
2015: SAV Group signs with FNAC-Darty
2016: SAV Group signs with Rue du Commerce and raises € 5 million from CapHorn Invest and its long-standing investors (FaDiese, FRCI, C3P). The purpose of this fundraising is to accelerate its research and development.
2017: Launch of the MyReturn offer for marketplace merchants, offer specially packaged for the claims and returns management with a plug-and-play service. This solution allows e-merchants to develop more easily their business internationally.
2018: In response to the success of MyReturn and the launch of its new platform Revers.io, SAV Group brings together its two offers and changes its name to Revers.io.
Press contact:
Marie Chaudy - 06 50 66 73 88 - [email protected]
Do not hesitate to contact me to receive more technical information:
What are the main objectives of this innovation?
What is the main interest of innovation for the customer ?
What is the importance of reverse logistics on e-commerce (with market figures)?
