Dive Summary:
- Appointment scheduling solution provider TimeTrade is hoping to relieve retailer concerns regarding consumer wait times with the release of a new service.
- TimeTrade Concierge is a new service aimed at assisting retail staff to better manage in-store traffic and pre-schedule appoints for shoppers.
- The company hopes the new retail service will reduce wait times for shoppers, leading to improved customer satisfaction and sustaining a customer base.
From the article:
Leading brands and retailers such as Best Buy, David’s Bridal, Sprint and Staples tap the TimeTrade Appointment Cloud to help customers book appointments with product experts, stylists and store associates via PCs, mobile devices, and even social media.
