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Annual Survey Highlights Barriers to Omni-Channel Success

“The Bottom Line: Planning organizations are not ready for unified commerce!”

Boston Retail Partners’ annual “Merchandise Planning Survey” reveals the barriers to supporting a holistic omni-channel strategy. The research shares insights and best practices from leading retailers and how they provide a consistent customer shopping experience.

Notable findings include:

  • 71% of retailers do not have a formal omni-channel demand planning process
  • 82% of retailers offer different assortments across channels
  • 65% have plans to upgrade their merchandise planning systems while 50% plan to upgrade their allocation planning solution

While a majority of retailers recognize the importance of a synchronized retail merchandise planning, allocation and store replenishment process many have yet to implement a unified approach across all channels.