Last Mile Disruption and the Future of E-Commerce

Dec. 4, 2018  • Webinar 2 PM EDT

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Fulfillment costs are the single biggest factor inhibiting retailers’ profitability in the e-commerce channel. For example, fulfillment costs represented 15% of Amazon’s operating expense in 2017, up from 13% in 2015. Because of the size of this expense, and a consumer expectation for fast free delivery, innovation in fulfillment has become mission-critical for all retailers.

Armed with data from Rakuten Intelligence's panel of over 5.8 million online shoppers, this webinar will provide clarity into the ever-changing fulfillment landscape, to help retailers and shippers differentiate the hype from the trends that are taking root.

You'll learn:

  • How consumers' expectations are evolving around shipment speed and shipping costs

  • To what extent retailers' shipping and handling costs and delivery speed affect market share

  • What impact retailers' ship-from-store efforts are having on U.S. e-commerce

  • If consumers are taking on last mile fulfillment themselves by picking up orders in-store and in lockers

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