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Driving customer loyalty and retention in retail

Customer loyalty is a holy grail for retailers, especially as high customer acquisition costs make the value of existing shoppers all the more evident. Loyalty programs have traditionally been key to retention, but the strategy of those programs has shifted as retailers move away from store credit cards or introduce paid membership models.

included in this trendline
  • Rising prices have made shoppers choosey, budget-minded and less loyal — but they’re still spending
  • 5 ways Target is pushing customer-driven innovations in omnichannel, grocery
  • The Athlete’s Foot builds out its marketing team
Our Trendlines go deep on the biggest trends. These special reports, produced by our team of award-winning journalists, help business leaders understand how their industries are changing.
Davide Savenije Editor-in-Chief at Industry Dive.