Over the past year, retailers have dodged numerous obstacles that could have put their productivity and overall fiscal health at risk. Although consumer sentiment has undoubtedly improved, the global economy is still volatile, making shopping behaviors and retail sales moving targets. Retailers have to keep pace with consumers’ evolving expectations fueled by the emergence of new technologies. As a result, retailers are tasked to implement new tools, apps and services to create more seamless, relevant and tailored experiences – all while tackling their own internal health challenges.

For the second year, UXC Eclipse commissioned Retail TouchPoints to take the temperature of today’s market and see how retailers are keeping pace with these new industry trends and business imperatives. For this survey, we asked retail executives to not only share their growth projections for 2016, but also their key IT investments, internal practices, and their overall confidence with the health of their current systems and strategies. Tapping into a wide variety of executive titles and retail brands, this survey report touches on several hot-button topics, including BI/analytics, omnichannel fulfillment, PCI compliance and payment security, international expansion, mobile engagement, and sustainability.