Out of necessity, customers changed their shopping and dining habits during the pandemic. One obvious pivot was toward Order for Pickup, which has seen supersized growth of over 200% since March.

Against this backdrop, Rakuten Ready conducted its second annual 2020 Time Study to understand how top restaurants, retailers, and grocers are delivering on the online Order for Pickup experience, by measuring order wait times and customer satisfaction ratings of those experiences.

The data highlights that while wait times are still important, consumers are looking to other attributes to rate their level of customer satisfaction. Register for this webinar to learn:

  • How the value of time has shifted as consumers weigh the safety of the order for pickup experience vs fast pickup times
  • Why the shift towards online shopping now feels comfortable for most consumers
  • Which brands shined and which have opportunities to improve on wait times