How AI and Mobile are Transforming the Contact Center
Aug. 16, 2018 • Webinar 2 PM EDTRegistration
Every aspect of the new shopper journey is connected and personalized. From the beginning of the journey to the end, every interaction a shopper has with a brand should be seamlessly connected. In an increasingly, mobile-centric world, the tried and true communication channels (i.e., phone calls and emails) do not fit the bill. In the second installment of our Mobile Shopping webinar series we will discuss how brands today are improving CSAT and agent efficiency through mobile and AI. In this webinar, we will be joined by a Trailblazer who will demonstrate how they integrate AI and mobile technologies into their customer experience to increase employee and customer satisfaction.