How Fraud and Dispute Management Affect the Customer Journey
July 29, 2020 • Webinar 2pm ETRegister
As e-commerce retailers embrace a more holistic approach to fraud and dispute management, it becomes clearer that this process can have a powerfully positive or negative impact on a customer’s experience of a brand.
Chargeback and Retail Dive invite you to discover how to better navigate dispute management techniques with real-world insights from fraud and dispute experts. Join us to understand how embracing a more holistic approach to fraud and dispute management can have a positive impact on the customer journey and how customers view your brand. In this webinar, you’ll learn:
- How false positives and chargeback claims affect the customer journey
- Why touchpoints within checkout, fraud checks, and the dispute process are critical to success in e-commerce today
- Examples of how the customer experience is improved by using the holistic approach