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Chatbots and messaging are the emerging retail technology trends of 2017. But how do your customers feel about interacting with these technologies, and how likely are they to use them in place of interacting with a chat agent? We surveyed over 1,000 US consumers across age demographics to find out how to strike the balance between technology and human interaction. In our webinar, we explore the findings and how retailers can apply them to maximize digital CX strategy. Learn More

Register today and learn:

  • The value of combining chatbots with live chat agents.
  • How retailers are using chatbots to engage customers, without losing the human touch.
  • How to build a seamless customer experience that both your customers and CFO will love.